FAQ'S

Where on earth are you?

We are situated at Derwent Business Centre, just outside of Derby City Centre close to Chester Green.

Please put our full address into your Sat Nav:-

21, Derwent Business Centre, Clarke Street, Derby, DE1 2BU

There are clearly labelled parking bays available at the front of the building, our parking is free of charge

Cancellation policy

Please let us know a minimum of 48 hours before your treatment if you need to reschedule or cancel. If you cancel less than 24 hours before your appointment or don't show you will be charged 100% of your treatment cost.

Age Limits

The sky is the limit when it comes to providing our services, however we have a duty of care to you to ensure that we meet our criteria.

Age 16 & above (any waxing treatments under 16 will require a chaperone & doctors note)

With the exception of Baby Lu Mani and Pedi, which are for children aged from 4-10 years old.

What is a patch test, and why is it so important?

A patch test is required prior to any of our lash/brow treatments, on your first visit, in some circumstances we will request a patch test for certain wax treatments.

The patch test is to be provided 48 hours prior to your appointment; this is to ensure that you are not allergic to the products required to perform the treatment.

An additional patch test will be provided every 6 months to check for product sensitivity.

The patch test (product) will be applied behind the ear and left in situ for up to 24 hours, any itching, redness or increased sensation has to be communicated to us, failure to do so will mean your treatment cannot be performed.

Please refer to our opening times to arrange a patch test, a client card will be filled out prior to your patch test.

Under no circumstances will any treatment be performed without a registered patch test

On the other hand, our eyelash glue manufacturer no longer require you to have a patch test before your treatment, as it is not possible to determine whether a person is allergic to the glue without having the full set of lashes. You can also develop an intolerance to lashes over time. However, if you would still prefer a patch test you are more than welcome to drop into the salon for one prior to your scheduled appointment.

Is your salon wheelchair/pushchair accessible?

There is disabled access, please kindly contact us prior to your visit to allow for any additional support you may need during your time with us.

Am I able to bring my child/children to my appointment?(Mini Moon)

we would encourage you to arrange suitable childcare so you can make the most of your time, we understand the pressures of being a parent, time, spent just for you is as valuable at the treatment itself. The environment, due to equipment and products used is not suitable for children can cause injury.

If we haven't quite nailed it, and how long will my nails and lashes last?

We take every precaution to ensure that the application of our product lasts, however, there can be the occasion when there is an issue, we are here to rectify this, just let us know, within 3 days of your appointment this repair service will be free of charge, after that, there will be a £5 fee

Nail enhancements should last up to 2-3 weeks, however this is very much dependent on aftercare, your technician will have explained this to you thoroughly during your treatment.

Seasonal changes and certain medications can compromise the longevity of your procedure

We would recommend arranging for gel removal as we don't advise a gel product to be on for longer than 6 weeks, there will be extensive nail growth that will need attention.

Product removal

We only remove products applied by us.

Prior to booking any nail treatment please also arrange a soak off. Failure to do so could encroach on treatment application time.

Our age limit is 16 and above for acrylic and gel extensions

We recommend products with a 'peel it' based for those under 16 as the health of your nail is our priority. Age 10 we recommend a file and polish.

We implement these guidelines, as we are an ethical salon, providing the best service to you.

Eye Treatments

Following our aftercare advice, lash extensions should last up to 2-3 weeks.

Lashes are ideal for a special occasion, holiday, wedding etc, changes in temperature and flying conditions can impact on their longevity, excessive heat can prohibit the product, and we recommend avoiding any excessive exercise 24 hours prior & post the treatment.

Lash lift/Brow Lamination - Following advised aftercare, a lash lift lasts around 6-8 weeks. It’s a much lower maintenance treatment than extensions and gives you a more natural look.

LNBrow/HD Brow - Following advised aftercare, the brow tint lasts up to 4-6 weeks, we recommend avoiding the brow area and cleansing around the brows. We would recommend booking appointments between 4-6 weeks dependent on your hair growth

Threading - this treatment cannot be performed within 24 hours of using heat facilities, sunbeds, or any exercise, we recommend avoid exercising a minimum of 24 hours after the procedure

Are your products cruelty free?

Yes, all of the products we use are supplied by cruelty free companies.

Gift vouchers

The vouchers are non transferable and cannot be refunded

Booking/Appointment details

On the odd occasion, appointments can be subject to change, we endeavour to provide you with as much notice as possible, and will do whatever we can to ensure you can take the next available appointment.

Lunevents

We love to share our latest launches and news with you, on occasion we hold VIP events - if would you would like to be added to our mailing list you will be the first to know.

At The Salon